Frequently Asked Questions

Add items to your cart, go to Checkout, enter your delivery details, choose a payment method and place your order. You'll get an Order ID (starting with “PT”) to track it.

Once your order is confirmed we hand it to our courier partner. Delivery time depends on your city and the courier — we'll keep your order status updated, and you can reach us anytime on WhatsApp.

Yes — we deliver nationwide through our courier partner, PostEx.

The current free-delivery threshold and delivery fee are shown in your cart and checkout, using the store's live settings.

Cash on Delivery (COD) and advance Bank Transfer. There is no automated online card or wallet payment.

Yes. You can pay in cash when your order arrives at your doorstep.

Choose an advance-payment method at checkout and transfer to the bank details shown, then confirm on WhatsApp. It's a manual bank transfer — we never process card details online.

Go to the Track Order page and enter your Order ID together with the mobile number you used at checkout. This keeps your order details private.

Message us on WhatsApp with your Order ID and we'll help update your delivery details before dispatch where possible.

We offer easy 7-day returns. If a toy arrives damaged or isn't as described, contact us and we'll arrange a replacement or refund.

Message us on WhatsApp or use the Contact page with your Order ID, and our team will guide you through the process.

Each product lists an age recommendation and details to help you choose. If you're unsure about a specific item, message us and we'll happily advise.

If an item sells out after you add it, we'll let you know at checkout so nothing is charged for something we can't fulfil. For anything else, our team is a WhatsApp message away.