Returns & Refunds
Not happy with your order? We make returns simple and fair.
Easy 7-Day Returns on every order
1. Contact us
Message us on WhatsApp or use the Contact page with your Order ID within 7 days.
2. Send it back
Pack the item in its original condition; we'll arrange the return pickup/drop-off.
3. Resolution
After inspection, our team confirms the eligible refund or replacement.
What can be returned
- Items that arrive damaged, defective or different from what was ordered.
- Unused items in their original packaging, returned within 7 days of delivery.
What cannot be returned
- Items that have been used, washed or are missing original packaging/tags.
- Clearance or final-sale items marked as non-returnable.
- Hygiene-sensitive items once opened, where stated.
Refunds
Once we receive and inspect an eligible return, our team confirms the refund method with you. Manual bank transfer is used where a cash refund is required.
Damaged or wrong item?
If your order arrives damaged or incorrect, contact us within the published 7-day return window with a photo and your Order ID. Our team will review the issue and confirm the eligible replacement or refund.
How to start a return
Message us on WhatsApp at 0341-4358628 or use our Contact page with your Order ID, and our team will guide you through every step.